AJ Clarke is proud to provide a full range of property management services to our clients, including:
At Skyscraper Agency, we recognize that every property is unique, and as such, we assign a dedicated Property Manager to oversee every building in our portfolio, supported by the company’s principals and in-house administrative staff. Our personalized style of management ensures specialized and continuous attention to each property sustained by a collaborative team effort from every individual at Skyscraper Agency.
Property Managers visit their properties regularly to inspect and assess building conditions and resident concerns, including rehabilitation and modernization projects. The firm’s principals are advised of building issues and work with the Managers to guide them through any issues that may arise. Our recommendations are in turn presented to our clients for their input and approval.
It is our policy to address repairs – whether of an ordinary or emergency nature – quickly, competently and professionally, and we offer a 24-hour answering service to handle after-hours emergencies. Certain maintenance issues concerning city agencies such as elevator and boiler mandates are managed by designated individuals in our office. Our Property Managers cooperate with these in-house staff specialists to perform the necessary inspections and work, and ensure that required governmental regulations are always complied with in a timely manner.
Skyscraper Agency's property maintenance also includes hiring and overseeing the building’s entire staff. Building employees are critical to the effective operations of a property, and we pride ourselves on employing only the most qualified and reliable individuals to work in our properties. Our Property Managers work closely with building personnel to address tenant and resident concerns in a professional and expedient manner, fostering positive relationships and resident satisfaction.
To support our integrated management philosophy, we hold regularly scheduled meetings to discuss universal building issues, new laws, and market trends based on a general analysis of our portfolio to formulate a proactive course of action for the continuous betterment of our properties.
Skyscraper Agency carefully screens all apartment applications for our buildings by reviewing the credit and housing court records of the applicant, as well as their financial documents. All applications must be approved by both the Property Manager for the building and one of the firm’s principals. Our thorough screening process enables us to reduce risk to our owners and increase property values by securing only qualified tenants for our buildings.
Skyscraper Agency is dedicated to staying current on all legal issues and changes in the law. By doing so, we are able to provide useful legal support to our clients and their attorneys on non-payment and holdover proceedings, as well as ensure compliance with rules and regulations that govern property and tenancy issues. Our in-house legal liaison works together with several law firms to monitor all cases through the housing court system. Furthermore, our building managers are always available to attend court hearings when called upon by legal counsel.
We understand that prompt and accurate collection of rent is necessary for efficient building operation. The majority of our rents are received through an automated “lock-box” payment process system, and our office is also equipped to accept rent payments directly from our tenants and residents. Skyscraper Agency’s in-house lease renewal department ensures that leases are renewed on a timely basis and that the proper rents are charged. We comply with all mandated rules and regulations set forth by city agencies to make certain that the rights of our tenants are upheld.
FINANCIAL MANAGEMENT AND ANALYSIS
At Skyscraper Agency, we understand that prompt and precise financial reporting is crucial for our clients. Accordingly, we prepare a monthly financial statement for each property which includes a rent collection report. In addition to being distributed to owners, all statements are also reviewed by the principals of the firm, allowing us to assess the financial position of the properties and make recommendations to our clients to reduce costs and maximize earning potential.
The extensive size of the Skyscraper Agency portfolio – and our longstanding reputation for prompt vendor invoice payments – affords our clients advantages in securing bulk rates and extremely competitive pricing on a wide range of products and services, from insurance coverage to plumbing repairs. We strive to leverage our firm’s advantages to maximize the financial position of each of our properties.